How to create a PayPal account in Uganda

Founded in 1998, PayPal is the world’s most popular online payment system in the world. It’s a reliable and trusted payment system that is accepted globally. With PayPal, you can easily send or receive money from any part of the world with just a click of a button. You can also use PayPal to pay for goods and services online in Uganda. Many online workers and freelancers in Uganda use PayPal to accept payments online. I have written this tutorial after a friend asked how to open a PayPal account. Today, I will take you through how to create a PayPal account in Uganda.

But before we get to steps to open a PayPal account in Uganda, let’s first learn more about PayPal in Uganda.

What is PayPal?

PayPal Uganda is an online payment service that enables individuals and businesses in Uganda to send and receive money electronically across the globe. PayPal allows users to open an account on its website which is linked with a user’s debit/credit card.

Once the account has been confirmed and like with the bank card (credit/debit), a user can now begin sending or receiving payments to and from other PayPal users.

PayPal uses high level encryption technology which makes it 100% secure and safe for its customers to transfer money without disclosing their personal financial details such as credit/debit card or bank account details.

What can you do with PayPal in Uganda?

In Uganda you can use PayPal to perform the following tasks;

  • Send money to family, friends and relatives
  • Make or receive donations in Uganda
  • Buy or sell goods and services online in Uganda
  • Exchange cash with someone
  • Send and receive payments on e-commerce stores such as eBay, AliExpress, Amazon, Alibaba etc
  • Transfer money from bank to PayPal account and vice-versa
  • Transfer money from one PayPal account to another

Requirements to create a PayPal account in Uganda

Below are the documents required to open a PayPal account in Uganda

  • National ID (National Identity card)
  • Passport
  • Business registration certificate (for companies).
  • NGO registration certificate (for NGOs)
  • Credit card/ Debit card
  • Passport photo
  • Registered Phone Number
  • Valid email address

Eligibility requirements to open a PayPal account in Uganda

  • You must be at least 18 years of age
  • You must have a valid email address that’s not attached to any other paypal account
  • You must not own any other paypal account

Procedure – Step by step guide to open a PayPal account in Uganda

Creating a PayPal account in Uganda is free, easy and quick and does not require you to enter your bank account information.  To signup for a PayPal account in Uganda, follow the following steps and instructions:

  1. Visit PayPal Uganda website on your computer, smartphone or tablet.
  2. Enter your phone number and verify it
  3. Choose the type of account (Personal or Business)
  4. Enter your Personal/Business information
  5. Link your credit or debit card information (optional).
  6. Confirm your email address and activate your account

Step 1 – Visit PayPal Uganda website

To get started, visit the PayPal Uganda website ( on your computer, smartphone or tablet and click “Get started” or “Signup” or click this link to directly access the PayPal signup link.

Step 2 – Enter your Phone number and verify it

Once you click signup, you will be redirected to a page where you will be required to enter your Phone number. A security code will be sent to your number. Enter the code to confirm your number.

Step 3 – Choose account type.

After you have confirmed your phone number, you will be redirected to a webpage where you will be required to choose account type. There are two types of PayPal accounts in Uganda ie;

a)     Personal account.

This is intended for for individuals who buy goods online, pay for services, receive or withdraw money. This is the most suitable account for basic use.

b)     Business account.

This type of account is intended for businesses, companies, groups and organisations such as NGOs and CBOs. In this account, a business is used and it also comes with more advanced features.

NB: If you’re not a registered business, organization or online seller, I recommend you to create a personal or individual account. If you ever need a business account, you can always upgrade your personal account into a business account from your PayPal dashboard. Choose “Signup for a personal account” and you will be presented with a signup form.

Step 4 – Enter your personal/Business information

At this stage, you will be asked to enter personal information. Depending on the account type you chosen, whether personal or business, you will be required to enter the following information;

  • First and last name
  • Email address
  • Password
  • Postal address
  • Physical address
  • Date of birth
  • Mobile phone number
  • Business name ( in case of business account)
  • Credit /Debit Card details ( Number / Expiry date )
  • Passport / Identity card Number

After you have entered relevant information as presented in the above form, click “Confirm and Create account” or something similar. PayPal keeps changing their design and buttons, the time you will access this article, paypal might have changed the confirm button to something different but very similar.

Step 5 – Add your credit/debit card

On the next screen you will be required to add a credit card to your account. This step is optional as you can always skip it and enter the required information later. Remember to be able to use PayPal, you will need to first link your account with your bank card (credit/debit card).

Step 6 – Confirm your email address and activate your account

After completing the paypal registration/signup process, for your account to be active, you will be required to confirm the email address you used for signup. Head over to your mailbox and locate a confirmation mail from PayPal. Open the mail and tap on the confirmation link to activate your account. That’s it. Your PayPal account is now fully created.

Tip: Please note that Ugandan PayPal accounts come with limitations. For example you can only use your Ugandan PayPal account to send payments online, pay for goods and services but you cannot use it to receive money from other PayPal users. However there are some tricks and tweaks one can use to beat these limitations and still be able to receive PayPal money in Uganda such as using a premium virtual paypal account. Learn how to Open Virtual account in Uganda.

Frequently asked questions about PayPal in Uganda

Below are the most frequently asked questions by Ugandans about PayPal Uganda:

Who is the founder of PayPal? (Formation of PayPal)

PayPal was founded in 1998 by technology entreprenuers Max Levchin, Peter Thiel, Luke Nosek, and Ken Howery. In its early stages, the company focused on developing security software for individual clients.

When was PayPal founded?

PayPal was founded in December 1998 in Palo Alto, California, United States.

Where is PayPal located in Uganda?

PayPal is is headquartered in San Jose, California and has 31 office locations across 20 countries.

PayPal office in Uganda – Does PayPal have offices in Uganda?

No. PayPal does not have any offices in Uganda neither do they have any agents here. But since PayPal is an internet based company, their service is digitally available in Uganda.

What is PayPal contact number in Uganda?

PayPal contact number is +1-888-221-1161. If you need help with their service, you can directly call them on this number using the phone number connected to your account.

Is PayPal available in Uganda?

Yes. PayPal is officially available in Uganda, however Ugandan PayPal users can only use the service to pay for goods and services online but cannot use it to receive money or withdraw money in Uganda.

Is PayPal safe and secure in Uganda?

PayPal is designed to be safe for both buyers and sellers. PayPal uses top level encryption technologies that ensures that your that your transactions and bank information are secured.

Is PayPal limited in Uganda?

PayPal works in Uganda but with limitations. Below are some of PayPal limitations in Uganda:

  • You can send money (only to non-Ugandan accounts) but cannot receive.
  • Since you can’t receive money, you can’t withdraw.
  • You can’t accept e-commerce payments e.g on an online shopping site or app.
  • According to PayPal policies, you cannot own more than one PayPal account.
  • Once your account is banned, you cannot appeal to have it restored.
  • You must be at least 18 years of age to signup for a PayPal account in Uganda.

Why is PayPal limited in Uganda?

PayPal has never given a clear reason why their service is limited in Uganda. But there are speculations that the government of Uganda chose to block receiving PayPal funds in Uganda due to concerns on money laundering, terrorism funding and tax evasion.

Can I create a PayPal account in Uganda and link it with Ugandan banks like UBA, Equity, Stanbic, Absa, Standard Chartered, Centenary etc?

Yes, you can create a PayPal and link it with a credit/debit card issued by any of the above banks but remember you will only be able to use your PayPal account to buy goods and pay for services online but you won’t be able to use it to receive or withdraw money.

How to withdraw PayPal money to bank?

Withdrawing paypal money to bank is not yet supported in Uganda

Which Ugandan Bank supports receiving and withdrawing money on PayPal in Uganda?

There’s no Ugandan bank that supports receiving or withdrawing PayPal money in Uganda. Receiving PayPal funds in Uganda is not possible yet but banks are working hard to make this possible.

What is the fee for creating a PayPal account in Uganda?

Creating a PayPal account is free of charge.

What is the validity of a PayPal account in Uganda?

The validity period is forever. No monthly subscriptions. No renewals. However, if you don’t comply with PayPal’s policies, terms and conditions, your account can be temporarily limited or permanently banned.

Process time- how long does it take to create and process a PayPal account in Uganda?

The processing time to open a PayPal account in Uganda is immediate. However, verification can take one day to complete.

Which African countries can send but cannot receive money on PayPal?

Most countries in Africa can send money on PayPal but cannot receive. Here is a list of African countries that can send money on PayPal but cannot receive?

Which countries in Africa can send and receive money in Africa?

In the whole of Africa, sending and receiving money is only possible with 3 countries ie South Africa with First  National Bank (FNB), Botswana with FNB Bank and Kenya with Equity Bank Kenya.

How can I withdraw PayPal money in Uganda?

If you have an account that support receiving money, and you want to withdraw your money, you need a PayPal withdraw agent in Uganda. Basically you would send the money to agent’s account and they will give you an equivalent of the money you sent to them in cash. One such reliable PayPal withdraw agent is FaPay.

Is it Possible to create a PayPal account in Uganda without a Bank account or credit card?

Yes, creating a PayPal account in Uganda does not require a bank account or credit card. But if you want to send money or pay for goods and services online, you will need to link a credit card to your PayPal account.

Can I have a business PayPal account in Uganda if I don’t have a business?

Yes. You can have a business account without a business but at some point PayPal may limit your account and ask you to verify it by submitting your business registration documents.

Can I hide my real names on PayPal in Uganda?

No, you cannot hide your real name. Everyone is required to create an account with their real names.

How can I get a foreign PayPal account that receives money in Uganda?

If you want to create a foreign PayPal account that receives money, you will need to create it from an IP address of a country where receiving PayPal funds is supported. But the best way to receive paypal money in Uganda is by using a Virtual PayPal account. Learn how to create a virtual PayPal account in Uganda.

What are PayPal charges in Uganda?

Using PayPal in Uganda is free. PayPal only charges recipient but not a sender.

How can i delete PayPal account in Uganda?

Below are the steps to delete or close a PayPal in Uganda

  • First withdraw all fund (if you have any) in your PayPal account
  • Go to PayPal settings
  • Toggle the account tab
  • Scroll to the bottom and click “Close account”.

What are PayPal alternatives in Uganda?

PayPal is the most popular online payment system in Uganda but that doesn’t mean it has no alternatives. Below are 6 alternatives of PayPal in Uganda:



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